Coin Empire support

Published by Harsh Patel.

Include your game username, app version, device model, a description of the issue and approximate time. Screenshots help, but remove private information. Never send your password or an authentication key.

Delete your Coin Empire account

To delete your account, open Account → Privacy & player safety → Delete account permanently. Confirm with your current password and DELETE. Deletion is permanent. You can also request deletion without installing or opening the game: email support with the subject Coin Empire account deletion and your game username. We will verify ownership before deletion; never send your password. See the privacy policy for data removed and retained. Shared virtual contracts continue under de-identified records to protect other players.

Community rules

Treat other players respectfully. No harassment, threats, hate speech or bullying.
No sexual exploitation, explicit sexual content or content that endangers children.
Do not publish personal information, impersonate others, scam players or spam.
Keep usernames, club names, descriptions and shared contract text appropriate. All currency and contracts are virtual game features.

Report and block

Use Report / block on a player card, or Report on a listing, club or club request. Choose a reason and provide helpful details. Reports are private and the reported player is not told who reported them. Blocking removes friendship and prevents new friend requests and city visits in both directions. Existing financial obligations remain unchanged. Manage your block list in Account → Privacy & player safety.

Reports enter a private moderation queue. We aim to review reports within 24 hours. Moderators can hide content and suspend abusive accounts. Email support to appeal a decision or to report an issue you cannot report in the app.

Notifications

Open Inbox → Push notification settings to choose notification categories and quiet hours. Also check notification permissions in your phone’s Settings. Push delivery depends on connectivity and device settings.

Testing and feedback

Ads are disabled in this release. Send feedback using the support email above, or TestFlight when testing on iOS.